But, some users recently experienced Disney+ not working on Firestick. This is due to various reasons, mainly caused by the streaming service and the Disney Plus app. This guide will go through the most common reasons why the Disney Plus app is not working on Firestick and how to fix Disney Plus not loading on Fire Stick. Read this guide to learn more.
“Disney Plus Not Working on Firestick”—Most Common Reasons
Like other popular streaming services, Disney Plus can also have in-app problems. It can mostly be service-related or app-related. Also, it can just be due to a bug or glitch on your Firestick device. Here are the most common reasons why you’re unable to connect to Disney on Firestick:
1 “Disney Plus Not Working on Firestick”—Most Common Reasons2 How to Fix Disney+ Not Working on Firestick2.1 Fix #1: Reset your Firestick2.1.1 Forced Restart2.1.2 Restart via Settings2.2 Fix #2: Re-log In to your Disney Plus Account2.3 Fix #3: Force Stop the Disney Plus App and Clear Cache2.4 Fix #4: Update the Firmware of your Firestick Device2.5 Fix #5: Reinstall Disney+ on your Firestick2.6 Fix #6: Reset your Firestick to Factory Defaults3 Final Thoughts
Service Outages – When the Disney Plus app is not working on Firestick, it’s wise first to check if the Disney Plus service is down in your area. If its server currently has issues, try waiting for a while until the server is back up and check if the app is now working. To check the server status of Disney Plus, visit this website.
Compatibility Issues – One of the basic requirements of watching Disney Plus on 4K is 4K support on your Firestick. If you’re using a Firestick version with no 4K support, the contents from the Disney Plus app might not load.
Account Glitch – If you cannot connect to Disney on Firestick, it might be due to an account glitch. This happens when the app does not recognize your account—logging back out and back in again might fix this issue.
Slow Internet Connection – If you’re using Firestick with a slow internet connection, there’s a high chance that certain apps will not work. Your Firestick device needs at least 3 Mbps for SD content and 9 Mbps for HD content. Also, it’s still ideal to have a 50 Mbps download speed or greater to stream content from Disney Plus and other streaming services constantly. If your Firestick cannot connect to the internet at all, read what to do when your Firestick keeps losing internet connection.
How to Fix Disney+ Not Working on Firestick
Besides checking if the Disney+ server is down, you’ll need to see if your smart TV is within your WiFi signal. Ensure you’re as near as possible to receive a strong signal and have the required bandwidth to stream content from the app. As mentioned earlier, ideally, you’ll need at least 50 Mbps bandwidth or higher to stream content on-demand continuously. If you have a strong and fast internet connection but cannot access the Disney Plus app on Firestick, try the fixes below. Remember to review them individually to see which fix works best for your Firestick.
Fix #1: Reset your Firestick
You’ll need to reset your Firestick device if you’re experiencing app crashes, delayed sounds, screen freezing, and other issues. It temporarily closes all active apps on your streaming device, including ones causing problems. There are two main ways to reset your Firestick:
Forced Restart
Restart via Settings
Resetting your Firestick is also a good solution if you are experiencing the dreaded Fire Stick Black Screen.
Fix #2: Re-log In to your Disney Plus Account
If you cannot connect to Disney on Firestick, try logging out of your Disney Plus account and logging back in. This way, you’ll potentially solve the issue in case an account glitch causes it. When logging in, ensure that you input the correct login details. Then, you can check if the Disney Plus app now recognizes your account.
Fix #3: Force Stop the Disney Plus App and Clear Cache
The Disney Plus app on your Firestick can malfunction when using old cache data. When cache data accumulates on your device, it can potentially overwrite other app data, which causes errors and app freezing. To force stop Disney Plus and clear cache on Firestick, proceed to these steps:
Fix #4: Update the Firmware of your Firestick Device
Some apps might not load properly if your Firestick has outdated firmware. Fortunately, you can easily update your Firestick OS if you have access to a stable WiFi connection. Some updates contain compatibility fixes that might help you to open installed apps, including Disney Plus. To update the firmware of your Firestick device to the latest version, do the following:
Fix #5: Reinstall Disney+ on your Firestick
If clearing the app data didn’t work, you can try reinstalling the Disney+ app on your Firestick. Errors can occur if your streaming device still uses an old Disney Plus app version. It also forces your device to have the latest app version, so it’s a risk-free solution for this issue. To reinstall Disney+ on your Firestick, follow the steps below:
Fix #6: Reset your Firestick to Factory Defaults
When all fixes above don’t work, your last resort is to reset your Firestick to factory defaults. It uninstalls all downloaded apps and deletes user data, including downloaded media, app files, and configurations. However, this proven solution worked for some users who experienced the same Disney Plus app issue. To reset your Firestick to factory defaults, follow these steps:
Final Thoughts
